Frequently Asked Questions
Answers to all your questions about cbaji
From making deposits to VIP benefits — this complete FAQ page has been created to clear up any doubts you have about cbaji.
Questions that come to mind when using cbaji — how to get support, rules for depositing and withdrawing money, the identity verification process, VIP cashback benefits, and responsible gambling tools — everything is discussed in detail on this page. Find your question from the sections below, or contact our support team directly.
Support Centre
Contact & Support
cbaji's support team provides service in both Bengali and English. Our representatives are fully capable of communicating in Bengali with Bangladeshi players in mind, so language will never be a barrier.
Before reaching out, keep your account username or registered phone number, a description of the issue, and — if it is a transaction-related problem — the date and amount of that transaction handy. This helps identify and resolve the issue faster.
cbaji support is available seven days a week, twenty-four hours a day (24/7). Our team is active even on holidays and at night, so feel free to reach out at any time.
cbaji offers two support channels — live chat and email. Instant assistance is available through live chat, and for complex matters you can reach us by email at [email protected]. Both channels operate in Bengali and English.
Matters such as submitting KYC documents, requesting account closure, or detailed transaction-related complaints are more convenient to send by email, as they may require attachments or screenshots. For quick questions, live chat is the most effective option.
Safe Gaming
Responsible Gambling
If you feel that gambling is getting out of control, contact cbaji's live chat or reach us at [email protected] — our team will help you set up a self-exclusion or cooling-off period. You can also reach out to familiar mental health services in the country.
Yes, cbaji is only for those aged 21 or older. Age is verified when an account is opened. Minors cannot use this platform in any way, and cbaji strictly enforces this policy.
At cbaji, you can set a daily, weekly, or monthly deposit limit for yourself. This is an important tool for responsible gambling. To set or change a limit, let our support team know via live chat or email.
A cooling-off period temporarily closes your account for a set amount of time. Self-exclusion deactivates your account for the long term or permanently. In both cases, contact the support team and they will act promptly.
Placing more bets to recover lost money, withdrawing from family or work to gamble, spending beyond your budget, and feeling restless when you cannot gamble — these are common signs of problematic behaviour. If you notice these signs, it is important to take a break and seek help.
Rewards & Benefits
VIP & Cashback
VIP members receive weekly cashback, priority customer service, and access to exclusive promotions. As you move up to higher tiers, the cashback rate increases and opportunities for personalised offers become available.
Each week, cashback is provided based on your net losses according to your VIP tier. The cashback amount is added directly to your account balance, so there is no need to claim it separately.
cbaji has a total of five VIP levels: Bronze — up to 0.2% cashback per week; Silver — up to 0.5%; Gold — up to 0.7%; Platinum — up to 1.0%; and Diamond — up to 1.2%. The higher the tier, the greater the benefits.
By playing regularly and placing bets on the platform, you can advance to the next VIP tier. You can see your current position and progress by logging in to your account. Contact the support team for more details on tier progression.
cbaji VIP cashback is added to your account balance. It can be withdrawn once certain conditions are met. Contact the support team for the latest information on cashback terms and conditions.
Account Security
Identity Verification (KYC)
cbaji typically initiates KYC verification before your first large withdrawal, or to ensure account security. This is an established security process that keeps your account protected.
cbaji uses SSL encryption, so the identity documents you submit are completely secure. The documents are used solely for verification purposes and are not shared with third parties.
KYC verification prevents money laundering and fraud, and stops unauthorised withdrawals from your account. It is carried out to protect your funds.
Yes, the name registered on your cbaji account must match the name registered on mobile wallets such as bKash, Nagad, Rocket, or Upay. If the names do not match, the withdrawal process may be blocked.
If your KYC verification is rejected, the support team will inform you of the reason via email or live chat. This usually happens due to blurry images or expired documents. Resubmitting the correct documents will resolve the issue.
Payments & Transactions
How to Deposit Money
cbaji does not charge any additional fee for deposits. However, bKash, Nagad, Rocket, or Upay may have their own service charges, which apply according to the terms and conditions of the respective wallet provider.
Log in to cbaji, go to the deposit section, and select bKash. Make the payment via bKash to the number shown and submit the transaction ID. The minimum deposit amount is ৳100.
Deposits are usually reflected within a few minutes. If there is a delay, contact us via live chat or at [email protected] with your transaction ID and amount. Our team will look into the matter promptly.
cbaji supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. These are the most popular mobile wallets in Bangladesh, so almost everyone can make a deposit with ease.
The minimum deposit amount for each method at cbaji is ৳100. For withdrawals, the minimum amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes.
Still have questions? We're here.
cbaji's support team is by your side seven days a week, 24 hours a day. Bengali or English — talk to us whichever way you feel comfortable.
Live Chat
Chat with us directly for instant support — available 24/7
Email
[email protected] — email us for detailed questions