cbaji's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how cbaji collects, uses, and protects your data.
Introduction & Scope
cbaji ("we", "us", or "the platform") is a trusted online gaming service in Bangladesh. This Privacy Policy ("Policy") sets out how we collect, store, use, disclose, and protect the personal information of you — any registered or unregistered user of cbaji ("you", "your").
This Policy applies to the website https://cbaji.mom and all associated services. By creating an account or using our services on cbaji, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
We may update this Policy from time to time. For any significant changes, we will notify you via your registered email or through the platform.
What Information We Collect
cbaji only collects information that is necessary to operate our services smoothly, keep your account secure, and meet legal obligations. The types of information we may collect are described below:
2.1 Information You Provide Directly
- Name, date of birth, and gender
- Email address and mobile number
- Account username and password (in encrypted form)
- Payment information provided during deposits or withdrawals (bKash, Nagad, Rocket, Upay account numbers)
- Government-issued identity document details for identity verification (where applicable)
- Information provided when contacting customer support
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Pages visited, session duration, and click patterns
- Usage data collected through cookies and similar tracking technologies
- Login time, general location, and device identifiers
2.3 Information Received from Third Parties
For fraud prevention and identity verification purposes, we may receive information from approved third-party identity verification services. Such information is used only within the necessary limits.
How We Use Collected Information
cbaji uses your information only for the following purposes:
3.1 Account Management & Service Delivery
The information you provide is essential for creating, verifying, and managing your account. It is used to process deposits and withdrawals without interruption, maintain transaction history, and award prizes and bonuses.
3.2 Security & Fraud Prevention
We monitor your usage data to detect and prevent unauthorized access, multiple account creation, and any form of fraudulent activity. This ensures the security of your account and funds.
3.3 Customer Support
When you contact us for assistance via our 24/7 live chat or email, we use your information to resolve your issue quickly and effectively.
3.4 Meeting Legal Obligations
Your information may be used to comply with applicable laws and regulations, fulfill Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, and assist in dispute resolution.
3.5 Service Improvement
We analyze anonymous and aggregated usage data to improve the platform experience. This analysis cannot directly identify you.
Information Disclosure & Sharing
cbaji does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with our payment processing partners (bKash, Nagad, Rocket, and Upay), identity verification services, and technology infrastructure providers. These partners are contractually bound to comply with our privacy standards and may not use your information for any other purpose.
4.2 Legal Requirements
We may disclose information where required by a court order, a legitimate request from a government authority, or applicable law. In such circumstances, we provide only the minimum information legally required.
4.3 Business Transfers
In the event of a future merger, acquisition, or asset sale, your information may be transferred. In such cases, the new entity will also be required to comply with this Privacy Policy.
4.4 With Your Consent
For any disclosure of your information beyond the circumstances described above, we will obtain your explicit consent.
Cookies and Tracking Technologies
cbaji uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
5.1 Cookies We Use
- Essential Cookies: These cookies are necessary for maintaining login sessions, storing security tokens, and the basic functionality of the platform.
- Functionality Cookies: Store your preferences, language settings, and personalized experience.
- Analytics Cookies: Monitor platform usage on an anonymous basis to help improve our services.
5.2 Cookie Controls
You can disable non-essential cookies at any time from your browser settings. However, this may affect some platform functionality. If essential cookies are disabled, you may not be able to log in to your account.
Data Security Measures
cbaji maintains industry-standard security measures to protect your information:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by industry-standard encryption.
- Database Encryption: Sensitive stored data, particularly payment information and passwords, is kept in encrypted form.
- Two-Factor Authentication: A two-factor authentication option is provided as an additional security layer to protect your account.
- Access Controls: Only authorized personnel may access your information, and only as required for their specific role.
- Security Audits: Our systems undergo regular security assessments.
- Incident Response Plan: We have a prepared plan to respond quickly to any security incident.
Data Retention
We retain your personal information only for as long as it is necessary or legally required.
7.1 For Active Accounts
All information necessary to provide our services is retained for as long as your account remains active.
7.2 After Account Closure
Even after your account is closed, we may retain certain information for a defined period to meet legal obligations, resolve disputes, and prevent abuse. Once that period has passed, the information is securely deleted or anonymized.
7.3 Transaction Records
Financial transaction records are retained for the period specified under applicable law.
Your Data Rights
If you have an account with cbaji, you have the following rights regarding your personal information:
8.1 Right to Access
You may request at any time to know what information we hold about you.
8.2 Right to Rectification
If any of your information is incomplete or inaccurate, you may request that it be corrected. You can update much of your information yourself from your account settings.
8.3 Right to Erasure
You may request that your information be deleted. However, we are obligated to retain certain information for a defined period due to legal requirements.
8.4 Right to Object to Processing
In certain circumstances, you may object to the processing of your information, particularly in relation to marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the rights above, please contact us at: [email protected]. We will respond to your request within a reasonable time.
Protection of Minors
cbaji's services are exclusively for persons aged 21 or over. We do not knowingly collect or process the personal information of anyone under the age of 21.
You are required to confirm your age during registration. If we become aware that an account belongs to someone under 21, we will immediately close that account and delete the associated information.
If you become aware that a minor has created an account on our platform, please contact us at [email protected].
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the processing of your personal information, please contact us:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week
- Support Languages: Bengali and English
We take every request and complaint seriously and take appropriate action as quickly as possible.
Amendments & Updates
cbaji reserves the right to modify this Privacy Policy at any time. If significant changes are made, we will display a notice on the platform and/or notify you at your registered email. Continued use of the platform after any changes will be considered acceptance of the updated Policy.
This Privacy Policy should be read together with cbaji's Terms & Conditions and Responsible Gaming policy.